- My fan kit is noisy. What can I do?
- Why am I feeling a cold draft from my fireplace?
- How do I clean the glass?
- How often do I have to clean my fireplace and vent?
- Can I operate my fireplace with the fan off?
- The mantel on my fireplace is unusually hot.
- How to start up your Quadra-Fire pellet stove after annual maintenance?
- Do you have parts?
- What Preventative Maintenance Services Do You Offer?
- How do I replace the igniter on my Quadra-Fire Mt. Vernon stove or insert?
Help and Support
Yes, we can get replacement parts for the brands and products we sell. If you have determined you need a specific part, please call or visit with the make and model of your fireplace, stove or insert, AND the serial number, so we can research the price and availability of the current part number for the part you need.
If you are not sure what part you need to resolve a problem, please contact us to schedule a service call. Please note that many wood stove issues can be resolved with a good chimney cleaning, and many pellet stove problems can be resolved with a thorough stove and vent system cleaning. Parts are not returnable, so we don’t want you to buy parts that you don’t need.
To support our thousands of QuadraFire pellet stove clients, we stock many pellet stove and insert parts.
We strive to always keep these specific QuadraFire parts in stock so you can stop in any time to pick them up:
Pellet Igniters $45
Firepot Thermocouples- Mt. Vernon AE & Classic Bay $ 99
Firepot Thermocouples- Castile & Santa Fe $ 64
Thermocouple Covers $ 33
Snap Discs $24
Door Gaskets $34 (this is for the Tadpole Gasket for the Castile & Santa Fe, and Original Energy Mt. Vernon freestanding stove).
Concerned about how you will heat your home in the event of a power outage? Your Mt. Vernon AE Pellet Stove (or Pellet Insert) is designed with DC components to achieve maximum run time when running under battery power. This is great because there is no need to waste battery power on an AC-DC inverter. With their Mt. Vernon AE pellet stoves, our customers have kept their homes warm through the 2008 ice storm, the 2011 “Halloween” storm, and through Hurricane Irene.
Quadra-Fire recommends using a 12V deep-cycle gel battery for your Mt. Vernon AE pellet stove. The battery will operate the Mt. Vernon pellet stove until the battery’s output drops to 10V.
The length of time the pellet stove will run will depend on your HEAT OUTPUT level. When the stove is running on battery power, we recommend you set the stove to the lowest manual setting that will provide you with sufficient heat. You can change this setting on your stove from the wall control menu: From Auto/Manual/Off, select “Manual”. On HEAT OUTPUT, select “LOW”.
How does the Mt. Vernon AE Pellet Stove work on battery?
Under AC power, when the room reaches the target temperature, the pellet stove will perform an autoclean. Under BATTERY power, once the room reaches the target temperature, the pellet stove works differently. The Heat Output will automatically drop to a very, very low setting and the screen will display “MAINT BURN” (maintenance burn). When the room again calls for heat, the heat output level will rise back up to the initial setting. After approximately 400 feed motor revolutions (4-8 hours depending on HEAT OUTPUT), the pellet stove will shut down and perform an autoclean. To restart the pellet stove after the autoclean, follow the instructions to start the pellet stove under battery power again.
QuadraFire has an excellent video showing how to run your Mt. Vernon AE Pellet Stove on battery backup. To view the QuadraFire video, please click here.
Your QuadraFire Mt. Vernon AE (Advanced Energy) Pellet Stove can be an important source of heat during a power outage. This video illustrates how to operate the Quadra-Fire Mt. Vernon pellet stove or pellet insert under Battery Backup power.
Please note: we have found that it takes a little more starter gel than is illustrated in this video to start the fire in the pellet stove.
See “How long will the Mt. Vernon operate on battery power?” for more information.
Always be sure to keep your pellet stove’s battery cable and starter gel on hand in case of a power emergency.
Don’t have the QuadraFire Mt. Vernon AE Pellet Stove?
A conventional pellet stove may be operated on power from a separate battery-powered power supply or from a generator. With a 12-volt battery and a power inverter (to convert the DC power of the battery to the AC power requred by the pellet stove) your stove will be able to run for several hours before requiring a battery change. Enchanted Fireside carries the SureFire Battery Backup System for our conventional pellet stoves. If you run your pellet stove through a generator, please be sure to use a surge suppressor, as power from generators is notoriously “spiky.”
When your Mt. Vernon wall control displays a diagnostic message, your best source for information is your owner’s manual. Or use our helpful “cheat sheet” for easy steps to resolve some issues, usually without the need for replacement parts.
If you cannot resolve your issue, please contact the Enchanted Fireside Service Department at (508) 856-9900 for more assistance.