We work every day to make our customers “warm & happy.”
Your kind words of appreciation make us warm & happy, too!
workers were professional and friendly. very informative.
- Robert V
Thank you for your support on the phone and by email. It looks like a bunch of pellets just decided they did not want to get cooked. I removed the jam as you suggested and have run it for two days straight now and everything seems to be OK. Please feel free to cancel Monday's appointment. Thanks!!
- Todd B
Repairs / Maintenance in Marlborough
My pellet stove was just installed, and I wanted to let you know how pleased I was with everything - from sales to installation - and the installers were great - very professional! Thank you!
- Mike R
Installations in Dudley
The company has been amazing from start to finish. We just purchased our stove this pass Feb. We saved so much on our oil bill already. I'm amazed on how warm, and clean our pellet stove has been. We look forward to many years of saving on our energy bills, warm house happy house!!
- Paulette T
Sales / Customer Service in Worcester
We were so happy with everything. Everyone at the store was great, and the installers did an excellent job. Our new wood insert is incredible, keeping our house nice and warm. Thank you.
- Skip B
Sales / Customer Service in Woodstock, CT
Your installers were excellent: quick, efficient, organized, professional, neat and clean! Thank you!
- Mike K
Installations in Sterling
I want to take a moment to thank You for your help. Also I would like to thank your service technician because he was able to find the issue right away and fixed it. Right now my stove and the remote are working great and we woke up this morning and the house is nice and warm. Thanks again and have a nice holidays !
- Ibrahim B
Repairs / Maintenance in North Grafton
Just a note to let you know that I was very pleased with the service I received today for my Heat & Glo fireplace. Your technician Jeremy was professional and extremely knowledgeable. He was outstanding and I am very pleased with my first experience with your company. Thank you!
- Alison W
Service in Stow
Completely satisfied. The installation went very smoothly, despite miserable weather. The stove is beautiful. We have done 3 break in fires and hope to have the inspection done on Saturday. Thanks for all your help!
- Rebecca K
Installations in Princeton
Just wanted to send along a letter of appreciation for the level of service that two of your technicians provided for us. Your service technicians were very professional and courteous in helping us with our pellet stove. Both men were very knowledgeable of the product and knew exactly what had to be done to correct the problem. I especially appreciated their willingness to explain it all to me. The knowledge they imparted will allow me to be more diligent to avoid potential problems down the road. One of the reasons that I purchased our stove from Enchanted Fireside was my desire to deal with a company that would provide competent and thorough service. Because of cost and safety concerns that is very important to me. I couldn't be more pleased in that regard. I would also like to thank Rachel for her prompt responsiveness to my calls. Rachel got the service guys out quickly, as promised and that was truly appreciated.
- Larry M
Installations in Shrewsbury