We work every day to make our customers “warm & happy.”
Your kind words of appreciation make us warm & happy, too!
Completely satisfied. The installation went very smoothly, despite miserable weather. The stove is beautiful. We have done 3 break in fires and hope to have the inspection done on Saturday. Thanks for all your help! "
- Rebecca K
Installations in Princeton
Thank you for your support on the phone and by email. It looks like a bunch of pellets just decided they did not want to get cooked. I removed the jam as you suggested and have run it for two days straight now and everything seems to be OK. Please feel free to cancel Monday's appointment. Thanks!!"
- Todd B
Repairs / Maintenance in Marlborough
I was so happy with the annual maintenance job your service technician did today - he was a pleasure to have in my home. I will definitely be calling you again for service next year."
- Paula F
Installations in Shrewsbury
Thank you for your patience, listening, and giving me suggestions. I also received a follow-up call from Rachel with more advice. My pellet stove is working fine now. You run a business the way it should be run. Thanks again."
- Tom D
Repairs / Maintenance in Milford
workers were professional and friendly. very informative."
- Robert V
Just a note to let you know that I was very pleased with the service I received today for my Heat & Glo fireplace. Your technician Jeremy was professional and extremely knowledgeable. He was outstanding and I am very pleased with my first experience with your company. Thank you!"
- Alison W
Service in Stow
From the initial sale through to support after the final installation, my purchase experience at Enchanted Fireside could not have been any better. Everyone I met or came in contact with from sales to support, were competent professionals with a commitment to excellence second to none in their craft. Click here for the full letter"
- Ron V
Installations in Southbridge
The kid that came to fix my stove was super amazing - what a great representative for Enchanted Fireside. He is a keeper!! Wonderful worker with superb customer-side manners."
- Madeline V
Repairs / Maintenance in Worcester
Thank you. Your service tech was at our house today and fixed our Quadra-Fire insert. I just want to let you know that my wife and I were very impressed by how personable he was, as well as by his knowledge and overall customer service. He took the time to explain everything to me and even topped off the stove with pellets. Thanks again."
- Jeff V
Repairs / Maintenance in Westboro
Your installers were excellent: quick, efficient, organized, professional, neat and clean! Thank you! "
- Mike K
Installations in Sterling