Your kind words of appreciation make us warm & happy, too!
I wanted to take a moment to say how HAPPY we are with our new pellet insert. I wanted to put emphasis on your entire team. From the moment we set foot into the showroom, to the moment the installers pulled away, it was a great experience. A special shout out to the installers who were ALL extremely professional, polite and courteous! I was very happy to see them center the unit in the mantle, clean up EVERYTHING which includes wiping my floors by hand (since it was a light rain out). Constantly in touch with me as to where I wanted placement and if everything was to my liking. You have a great team there and it’s not everyday they probably get the recognition they deserve. Kudos to them ALL."
- Bill G
Installations in Leicester
I want to take a moment to thank You for your help. Also I would like to thank your service technician because he was able to find the issue right away and fixed it. Right now my stove and the remote are working great and we woke up this morning and the house is nice and warm. Thanks again and have a nice holidays !"
- Ibrahim B
Repairs / Maintenance in North Grafton
We were so happy with everything. Everyone at the store was great, and the installers did an excellent job. Our new wood insert is incredible, keeping our house nice and warm. Thank you."
- Skip B
Sales / Customer Service in Woodstock, CT
Thank you for your patience, listening, and giving me suggestions. I also received a follow-up call from Rachel with more advice. My pellet stove is working fine now. You run a business the way it should be run. Thanks again."
- Tom D
Repairs / Maintenance in Milford
My pellet stove was just installed, and I wanted to let you know how pleased I was with everything - from sales to installation - and the installers were great - very professional! Thank you!"
- Mike R
Installations in Dudley
My husband and I love Jim. He takes pride in work that is rarely seen. When he services our stove I know that my home will be safe. I request Jim every time since he is a God in our eyes! You get what you pay for and Enchanted Fireside is number 1!!!! Keep up the good work Jim!!!! "
- Lisa M
Repairs / Maintenance in Holden
Your installers were excellent: quick, efficient, organized, professional, neat and clean! Thank you! "
- Mike K
Installations in Sterling
Thank you. Your service tech was at our house today and fixed our Quadra-Fire insert. I just want to let you know that my wife and I were very impressed by how personable he was, as well as by his knowledge and overall customer service. He took the time to explain everything to me and even topped off the stove with pellets. Thanks again."
- Jeff V
Repairs / Maintenance in Westboro
From the initial sale through to support after the final installation, my purchase experience at Enchanted Fireside could not have been any better. Everyone I met or came in contact with from sales to support, were competent professionals with a commitment to excellence second to none in their craft. Click here for the full letter"
- Ron V
Installations in Southbridge
Your service techs are probably the most professional service techs that I have ever seen. Fast, polite and they leave the place clean! Thanks."
- Eric M
Repairs / Maintenance in Spencer