We work every day to make our customers “warm & happy.”
Your kind words of appreciation make us warm & happy, too!
Your installers were excellent: quick, efficient, organized, professional, neat and clean! Thank you! "
- Mike K
Installations in Sterling
Just wanted to send along a letter of appreciation for the level of service that two of your technicians provided for us. Your service technicians were very professional and courteous in helping us with our pellet stove. Both men were very knowledgeable of the product and knew exactly what had to be done to correct the problem. I especially appreciated their willingness to explain it all to me. The knowledge they imparted will allow me to be more diligent to avoid potential problems down the road. One of the reasons that I purchased our stove from Enchanted Fireside was my desire to deal with a company that would provide competent and thorough service. Because of cost and safety concerns that is very important to me. I couldn't be more pleased in that regard. I would also like to thank Rachel for her prompt responsiveness to my calls. Rachel got the service guys out quickly, as promised and that was truly appreciated. "
- Larry M
Installations in Shrewsbury
Thank you. Your service tech was at our house today and fixed our Quadra-Fire insert. I just want to let you know that my wife and I were very impressed by how personable he was, as well as by his knowledge and overall customer service. He took the time to explain everything to me and even topped off the stove with pellets. Thanks again."
- Jeff V
Repairs / Maintenance in Westboro
The kid that came to fix my stove was super amazing - what a great representative for Enchanted Fireside. He is a keeper!! Wonderful worker with superb customer-side manners."
- Madeline V
Repairs / Maintenance in Worcester
I wanted to take a moment to say how HAPPY we are with our new pellet insert. I wanted to put emphasis on your entire team. From the moment we set foot into the showroom, to the moment the installers pulled away, it was a great experience. A special shout out to the installers who were ALL extremely professional, polite and courteous! I was very happy to see them center the unit in the mantle, clean up EVERYTHING which includes wiping my floors by hand (since it was a light rain out). Constantly in touch with me as to where I wanted placement and if everything was to my liking. You have a great team there and it’s not everyday they probably get the recognition they deserve. Kudos to them ALL."
- Bill G
Installations in Leicester
Your service techs are probably the most professional service techs that I have ever seen. Fast, polite and they leave the place clean! Thanks."
- Eric M
Repairs / Maintenance in Spencer
Completely satisfied. The installation went very smoothly, despite miserable weather. The stove is beautiful. We have done 3 break in fires and hope to have the inspection done on Saturday. Thanks for all your help! "
- Rebecca K
Installations in Princeton
We were so happy with everything. Everyone at the store was great, and the installers did an excellent job. Our new wood insert is incredible, keeping our house nice and warm. Thank you."
- Skip B
Sales / Customer Service in Woodstock, CT
Thank you for your support on the phone and by email. It looks like a bunch of pellets just decided they did not want to get cooked. I removed the jam as you suggested and have run it for two days straight now and everything seems to be OK. Please feel free to cancel Monday's appointment. Thanks!!"
- Todd B
Repairs / Maintenance in Marlborough
My pellet stove was just installed, and I wanted to let you know how pleased I was with everything - from sales to installation - and the installers were great - very professional! Thank you!"
- Mike R
Installations in Dudley