We work every day to make our customers “warm & happy.”
Your kind words of appreciation make us warm & happy, too!
Just wanted to send along a letter of appreciation for the level of service that two of your technicians provided for us. Your service technicians were very professional and courteous in helping us with our pellet stove. Both men were very knowledgeable of the product and knew exactly what had to be done to correct the problem. I especially appreciated their willingness to explain it all to me. The knowledge they imparted will allow me to be more diligent to avoid potential problems down the road. One of the reasons that I purchased our stove from Enchanted Fireside was my desire to deal with a company that would provide competent and thorough service. Because of cost and safety concerns that is very important to me. I couldn't be more pleased in that regard. I would also like to thank Rachel for her prompt responsiveness to my calls. Rachel got the service guys out quickly, as promised and that was truly appreciated. "
- Larry M
Installations in Shrewsbury
Thank you for your patience, listening, and giving me suggestions. I also received a follow-up call from Rachel with more advice. My pellet stove is working fine now. You run a business the way it should be run. Thanks again."
- Tom D
Repairs / Maintenance in Milford
My pellet stove was just installed, and I wanted to let you know how pleased I was with everything - from sales to installation - and the installers were great - very professional! Thank you!"
- Mike R
Installations in Dudley
We were so happy with everything. Everyone at the store was great, and the installers did an excellent job. Our new wood insert is incredible, keeping our house nice and warm. Thank you."
- Skip B
Sales / Customer Service in Woodstock, CT
Just a note to let you know that I was very pleased with the service I received today for my Heat & Glo fireplace. Your technician Jeremy was professional and extremely knowledgeable. He was outstanding and I am very pleased with my first experience with your company. Thank you!"
- Alison W
Service in Stow
From the initial sale through to support after the final installation, my purchase experience at Enchanted Fireside could not have been any better. Everyone I met or came in contact with from sales to support, were competent professionals with a commitment to excellence second to none in their craft. Click here for the full letter"
- Ron V
Installations in Southbridge
Completely satisfied. The installation went very smoothly, despite miserable weather. The stove is beautiful. We have done 3 break in fires and hope to have the inspection done on Saturday. Thanks for all your help! "
- Rebecca K
Installations in Princeton
I just wanted to take the time to thank your team for an outstanding job, from the time I called your organization was up to the task. Jay and Jim took the time at the end of their day to fix the issue I had with my stove. Often times the technicians can truly make or break a customer’s decision to recommend a company. They offer a unique opportunity to deliver a service when a customer is a little agitated and perhaps part of the problem. My experience with your company has been very good and I really appreciate the skill and class of your service technicians - outstanding and likeable guys.. Thanks!"
- Rick A
Installations in Cherry Valley
I wanted to take a moment to say how HAPPY we are with our new pellet insert. I wanted to put emphasis on your entire team. From the moment we set foot into the showroom, to the moment the installers pulled away, it was a great experience. A special shout out to the installers who were ALL extremely professional, polite and courteous! I was very happy to see them center the unit in the mantle, clean up EVERYTHING which includes wiping my floors by hand (since it was a light rain out). Constantly in touch with me as to where I wanted placement and if everything was to my liking. You have a great team there and it’s not everyday they probably get the recognition they deserve. Kudos to them ALL."
- Bill G
Installations in Leicester
I was so happy with the annual maintenance job your service technician did today - he was a pleasure to have in my home. I will definitely be calling you again for service next year."
- Paula F
Installations in Shrewsbury