We work every day to make our customers “warm & happy.”
Your kind words of appreciation make us warm & happy, too!
I just wanted to take the time to thank your team for an outstanding job, from the time I called your organization was up to the task. Jay and Jim took the time at the end of their day to fix the issue I had with my stove. Often times the technicians can truly make or break a customer’s decision to recommend a company. They offer a unique opportunity to deliver a service when a customer is a little agitated and perhaps part of the problem. My experience with your company has been very good and I really appreciate the skill and class of your service technicians - outstanding and likeable guys.. Thanks!"
- Rick A
Installations in Cherry Valley
Thank you for your support on the phone and by email. It looks like a bunch of pellets just decided they did not want to get cooked. I removed the jam as you suggested and have run it for two days straight now and everything seems to be OK. Please feel free to cancel Monday's appointment. Thanks!!"
- Todd B
Repairs / Maintenance in Marlborough
Thank you for your patience, listening, and giving me suggestions. I also received a follow-up call from Rachel with more advice. My pellet stove is working fine now. You run a business the way it should be run. Thanks again."
- Tom D
Repairs / Maintenance in Milford
From the initial sale through to support after the final installation, my purchase experience at Enchanted Fireside could not have been any better. Everyone I met or came in contact with from sales to support, were competent professionals with a commitment to excellence second to none in their craft. Click here for the full letter"
- Ron V
Installations in Southbridge
My husband and I love Jim. He takes pride in work that is rarely seen. When he services our stove I know that my home will be safe. I request Jim every time since he is a God in our eyes! You get what you pay for and Enchanted Fireside is number 1!!!! Keep up the good work Jim!!!! "
- Lisa M
Repairs / Maintenance in Holden
Thank you again for great service - fantastic, as always. Happy Holidays!"
- Marjorie Y
Repairs / Maintenance in Pomfret Center, CT
Just wanted to send along a letter of appreciation for the level of service that two of your technicians provided for us. Your service technicians were very professional and courteous in helping us with our pellet stove. Both men were very knowledgeable of the product and knew exactly what had to be done to correct the problem. I especially appreciated their willingness to explain it all to me. The knowledge they imparted will allow me to be more diligent to avoid potential problems down the road. One of the reasons that I purchased our stove from Enchanted Fireside was my desire to deal with a company that would provide competent and thorough service. Because of cost and safety concerns that is very important to me. I couldn't be more pleased in that regard. I would also like to thank Rachel for her prompt responsiveness to my calls. Rachel got the service guys out quickly, as promised and that was truly appreciated. "
- Larry M
Installations in Shrewsbury
I want to take a moment to thank You for your help. Also I would like to thank your service technician because he was able to find the issue right away and fixed it. Right now my stove and the remote are working great and we woke up this morning and the house is nice and warm. Thanks again and have a nice holidays !"
- Ibrahim B
Repairs / Maintenance in North Grafton
Your installers were excellent: quick, efficient, organized, professional, neat and clean! Thank you! "
- Mike K
Installations in Sterling
Thank you. Your service tech was at our house today and fixed our Quadra-Fire insert. I just want to let you know that my wife and I were very impressed by how personable he was, as well as by his knowledge and overall customer service. He took the time to explain everything to me and even topped off the stove with pellets. Thanks again."
- Jeff V
Repairs / Maintenance in Westboro