We work every day to make our customers “warm & happy.”
Your kind words of appreciation make us warm & happy, too!
I just wanted to take the time to thank your team for an outstanding job, from the time I called your organization was up to the task. Jay and Jim took the time at the end of their day to fix the issue I had with my stove. Often times the technicians can truly make or break a customer’s decision to recommend a company. They offer a unique opportunity to deliver a service when a customer is a little agitated and perhaps part of the problem. My experience with your company has been very good and I really appreciate the skill and class of your service technicians - outstanding and likeable guys.. Thanks!"
- Rick A
Installations in Cherry Valley
Thank you. Your service tech was at our house today and fixed our Quadra-Fire insert. I just want to let you know that my wife and I were very impressed by how personable he was, as well as by his knowledge and overall customer service. He took the time to explain everything to me and even topped off the stove with pellets. Thanks again."
- Jeff V
Repairs / Maintenance in Westboro
The company has been amazing from start to finish. We just purchased our stove this pass Feb. We saved so much on our oil bill already. I'm amazed on how warm, and clean our pellet stove has been. We look forward to many years of saving on our energy bills, warm house happy house!!"
- Paulette T
Sales / Customer Service in Worcester
I wanted to take a moment to say how HAPPY we are with our new pellet insert. I wanted to put emphasis on your entire team. From the moment we set foot into the showroom, to the moment the installers pulled away, it was a great experience. A special shout out to the installers who were ALL extremely professional, polite and courteous! I was very happy to see them center the unit in the mantle, clean up EVERYTHING which includes wiping my floors by hand (since it was a light rain out). Constantly in touch with me as to where I wanted placement and if everything was to my liking. You have a great team there and it’s not everyday they probably get the recognition they deserve. Kudos to them ALL."
- Bill G
Installations in Leicester
Thank you again for great service - fantastic, as always. Happy Holidays!"
- Marjorie Y
Repairs / Maintenance in Pomfret Center, CT
Your service techs are probably the most professional service techs that I have ever seen. Fast, polite and they leave the place clean! Thanks."
- Eric M
Repairs / Maintenance in Spencer
Thank you for your support on the phone and by email. It looks like a bunch of pellets just decided they did not want to get cooked. I removed the jam as you suggested and have run it for two days straight now and everything seems to be OK. Please feel free to cancel Monday's appointment. Thanks!!"
- Todd B
Repairs / Maintenance in Marlborough
Completely satisfied. The installation went very smoothly, despite miserable weather. The stove is beautiful. We have done 3 break in fires and hope to have the inspection done on Saturday. Thanks for all your help! "
- Rebecca K
Installations in Princeton
I want to take a moment to thank You for your help. Also I would like to thank your service technician because he was able to find the issue right away and fixed it. Right now my stove and the remote are working great and we woke up this morning and the house is nice and warm. Thanks again and have a nice holidays !"
- Ibrahim B
Repairs / Maintenance in North Grafton
Just a note to let you know that I was very pleased with the service I received today for my Heat & Glo fireplace. Your technician Jeremy was professional and extremely knowledgeable. He was outstanding and I am very pleased with my first experience with your company. Thank you!"
- Alison W
Service in Stow