We work every day to make our customers “warm & happy.”
Your kind words of appreciation make us warm & happy, too!
On behalf of my wife and I we want to say Thank You for your Great Service on our pellet insert!
Steven S
We want to thank you for your response and help. Your technician came on time and did a great job and explained what he was doing and also explained to us the things we should be doing. Thanks again and we'll be sure to call again.
Brad S in West Boylston
Service
We want to send a special thank you for helping us out with the VentLess Log system. It is working fine right now and we are pleased that you went the extra mile. That type of service does not go unnoticed. We would highly recommend you to friends and family for sure.
Tom B
We were so impressed with everybody with whom we dealt! They could have easily sold us an entirely new insert but instead are going to replace the blower motor in our fireplace. I would highly recommend Enchanted Fireplace to everybody!
Emily Z in Princeton
Installations
workers were professional and friendly. very informative.
Robert V
Thank you for your support on the phone and by email. It looks like a bunch of pellets just decided they did not want to get cooked. I removed the jam as you suggested and have run it for two days straight now and everything seems to be OK. Please feel free to cancel Monday's appointment. Thanks!!
Todd B in Marlborough
Repairs / Maintenance
My pellet stove was just installed, and I wanted to let you know how pleased I was with everything - from sales to installation - and the installers were great - very professional! Thank you!
Mike R in Dudley
Installations
The company has been amazing from start to finish. We just purchased our stove this pass Feb. We saved so much on our oil bill already. I'm amazed on how warm, and clean our pellet stove has been. We look forward to many years of saving on our energy bills, warm house happy house!!
Paulette T in Worcester
Sales / Customer Service
We were so happy with everything. Everyone at the store was great, and the installers did an excellent job. Our new wood insert is incredible, keeping our house nice and warm. Thank you.
Skip B in Woodstock, CT
Sales / Customer Service
Your installers were excellent: quick, efficient, organized, professional, neat and clean! Thank you!
Mike K in Sterling
Installations
