We work every day to make our customers “warm & happy.”
Your kind words of appreciation make us warm & happy, too!
We were so impressed with everybody with whom we dealt! They could have easily sold us an entirely new insert but instead are going to replace the blower motor in our fireplace. I would highly recommend Enchanted Fireplace to everybody!
Emily Z in Princeton
Installations
workers were professional and friendly. very informative.
Robert V
Thank you for your support on the phone and by email. It looks like a bunch of pellets just decided they did not want to get cooked. I removed the jam as you suggested and have run it for two days straight now and everything seems to be OK. Please feel free to cancel Monday's appointment. Thanks!!
Todd B in Marlborough
Repairs / Maintenance
My pellet stove was just installed, and I wanted to let you know how pleased I was with everything - from sales to installation - and the installers were great - very professional! Thank you!
Mike R in Dudley
Installations
The company has been amazing from start to finish. We just purchased our stove this pass Feb. We saved so much on our oil bill already. I'm amazed on how warm, and clean our pellet stove has been. We look forward to many years of saving on our energy bills, warm house happy house!!
Paulette T in Worcester
Sales / Customer Service
We were so happy with everything. Everyone at the store was great, and the installers did an excellent job. Our new wood insert is incredible, keeping our house nice and warm. Thank you.
Skip B in Woodstock, CT
Sales / Customer Service
Your installers were excellent: quick, efficient, organized, professional, neat and clean! Thank you!
Mike K in Sterling
Installations
I want to take a moment to thank You for your help. Also I would like to thank your service technician because he was able to find the issue right away and fixed it. Right now my stove and the remote are working great and we woke up this morning and the house is nice and warm. Thanks again and have a nice holidays !
Ibrahim B in North Grafton
Repairs / Maintenance
Just a note to let you know that I was very pleased with the service I received today for my Heat & Glo fireplace. Your technician Jeremy was professional and extremely knowledgeable. He was outstanding and I am very pleased with my first experience with your company. Thank you!
Alison W in Stow
Service
Completely satisfied. The installation went very smoothly, despite miserable weather. The stove is beautiful. We have done 3 break in fires and hope to have the inspection done on Saturday. Thanks for all your help!
Rebecca K in Princeton
Installations
