Your kind words of appreciation make us warm & happy, too!
I wanted to take a moment to say how HAPPY we are with our new pellet insert. I wanted to put emphasis on your entire team. From the moment we set foot into the showroom, to the moment the installers pulled away, it was a great experience. A special shout out to the installers who were ALL extremely professional, polite and courteous! I was very happy to see them center the unit in the mantle, clean up EVERYTHING which includes wiping my floors by hand (since it was a light rain out). Constantly in touch with me as to where I wanted placement and if everything was to my liking. You have a great team there and it’s not everyday they probably get the recognition they deserve. Kudos to them ALL. Bill G. – Leicester
From the initial sale through to support after the final installation, my purchase experience at Enchanted Fireside could not have been any better. Everyone I met or came in contact with from sales to support, were competent professionals with a commitment to excellence second to none in their craft. Click here for the full letter Ron V. – Southbridge
Thank you for your patience, listening, and giving me suggestions. I also received a follow-up call from Rachel with more advice. My pellet stove is working fine now. You run a business the way it should be run. Thanks again. Tom D. – Milford
My husband and I love Jim. He takes pride in work that is rarely seen. When he services our stove I know that my home will be safe. I request Jim every time since he is a God in our eyes! You get what you pay for and Enchanted Fireside is number 1!!!! Keep up the good work Jim!!!! Lisa M. – Holden
Your installers were excellent: quick, efficient, organized, professional, neat and clean! Thank you! Mike K. – Sterling
We were so happy with everything. Everyone at the store was great,and the installers did an excellent job. Our new wood insert is incredible, keeping our house nice and warm. Thank you. Skip B. – Woodstock, CT
The company has been amazing from start to finish. We just purchased our stove this pass Feb. We saved so much on our oil bill already. I’m amazed on how warm, and clean our pellet stove has been. We look forward to many years of saving on our energy bills, warm house happy house!! Paulette T. – Worcester
Thank you for your support on the phone and by email. It looks like a bunch of pellets just decided they did not want to get cooked. I removed the jam as you suggested and have run it for two days straight now and everything seems to be OK. Please feel free to cancel Monday’s appointment. Thanks!! Todd B. – Marlborough
My pellet stove was just installed, and I wanted to let you know how pleased I was with everything – from sales to installation – and the installers were great – very professional! Thank you! Mike R. – Dudley
I want to take a moment to thank You for your help. Also I would like to thank your service technician because he was able to find the issue right away and fixed it. Right now my stove and the remote are working great and we woke up this morning and the house is nice and warm. Thanks again and have a nice holidays ! Ibrahim B. – North Grafton
Just a note to let you know that I was very pleased with the service I received today for my Heat & Glo fireplace. Your technician Jeremy was professional and extremely knowledgeable. He was outstanding and I am very pleased with my first experience with your company. Thank you! Alison W. – Stow
Just wanted to send along a letter of appreciation for the level of service that two of your technicians provided for us. Jim and Jay were very professional and courteous in helping us with our pellet stove. Both men were very knowledgeable of the product and knew exactly what had to be done to correct the problem. I especially appreciated their willingness to explain it all to me. The knowledge they imparted will allow me to be more diligent to avoid potential problems down the road. One of the reasons that I purchased our stove from Enchanted Fireside was my desire to deal with a company that would provide competent and thorough service. Because of cost and safety concerns that is very important to me. I couldn’t be more pleased in that regard. I would also like to thank Rachel for her prompt responsiveness to my calls. Rachel got the service guys out quickly, as promised and that was truly appreciated. Larry M. – Shrewsbury
Completely satisfied. The installation went very smoothly, despite miserable weather. The stove is beautiful. We have done 3 break in fires and hope to have the inspection done on Saturday. Thanks for all your help! Rebecca K. – Princeton
Your service techs are probably the most professional service techs that I have ever seen. Fast, polite and they leave the place clean! Thanks. Eric M. – Spencer
I just wanted to take the time to thank your team for an outstanding job, from the time I called your organization was up to the task. Jay and Jim took the time at the end of their day to fix the issue I had with my stove. Often times the technicians can truly make or break a customer’s decision to recommend a company. They offer a unique opportunity to deliver a service when a customer is a little agitated and perhaps part of the problem. My experience with your company has been very good and I really appreciate the skill and class of your service technicians – outstanding and likeable guys.. Thanks! Rick A. – Cherry Valley
I want to thank you for the professional and courteous installers who came to my home and professionally installed my new Defiant stove. They were wonderful and very very careful in my home. They cleaned up and left the home in better condition than when they arrived. Thank you. Chris V. – Uxbridge
Thank you again for great service – fantastic, as always. Happy Holidays, Marjorie Y. – Pomfret Center, CT
Thank you. Your service tech, Jim, was at our house today and fixed our Quadra-Fire insert. I just want to let you know that my wife and I were very impressed by how personable he was, as well as by his knowledge and overall customer service. He took the time to explain everything to me and even topped off the stove with pellets. Thanks again. Jeff V. – Westboro
I was so happy with the annual maintenance job your service technician did today – he was a pleasure to have in my home. I will definitely be calling you again for service next year. Paula F. – Shrewsbury
The kid that came to fix my stove was super amazing – what a great representative for Enchanted Fireside. He is a keeper!! Wonderful worker with superb customer-side manners. Madeline V. – Worcester