Testimonials

SALES EXPERIENCE in 2013: Having moved back to New England, I was interested in supplementing (not replacing) the oil heat that was already in my older house. I also had a nice mantel I wanted to preserve. After trying a couple of other local shops without success or a positive experience, Karen personally helped me and did a wonderful job relating to me as a customer. Her needs assessment was accurate and any objections were first acknowledged then were overcome in a light engaging manner. She shared with me the financing program they offered with a local credit union as well as a reputable pellet supplier. I purchased a pellet stove and had a positive experience with the installation process working again with Karen and Albert. My thanks go out to you and all the fine people you have working at Enchanted Fireside. Everyone I met or came in contact with from sales to support were competent professionals with a commitment to excellence second to none in their craft. It is nice to see a small business execute so effectively.

SERVICE 10 YEARS LATER: Our stove is now ten years old though its wear certainly has aged better than me. It really looks like it is still brand new. I believe the service side of the business and the relationships with its installed customer base defines the character of the company. Too many people "sell it and forget it" - not Enchanted! I'm not quite sure why some owners of pellet stoves think they can "get by" skipping a service or two. Looking back, I have had only one mechanical thing go bad. I called and service dispatched a technician as fast as they could - problem fixed! I truly believe the reason behind this stove's condition is a direct result not only of the quality of the product but most importantly, the regular service I sign up for every year that Enchanted provides.

Ron V in Worcester

Sales / Customer Service

Michael and Roy just installed our wood stove this morning and I couldn't be happier! They made it up my steep driveway by patiently waiting for the person that plows the snow to finish plowing and sanding. They were professional and did an amazing job. I would recommend Mike Henning and Roy any day of the week. Enchanted Fireside is lucky to have such great guys installing. Thanks to all!

Susan L

On behalf of my wife and I we want to say Thank You for your Great Service on our pellet insert!

Steven S

We want to thank you for your response and help. Your technician came on time and did a great job and explained what he was doing and also explained to us the things we should be doing. Thanks again and we'll be sure to call again.

Brad S in West Boylston

Service

We want to send a special thank you for helping us out with the VentLess Log system. It is working fine right now and we are pleased that you went the extra mile. That type of service does not go unnoticed. We would highly recommend you to friends and family for sure.

Tom B

We were so impressed with everybody with whom we dealt! They could have easily sold us an entirely new insert but instead are going to replace the blower motor in our fireplace. I would highly recommend Enchanted Fireplace to everybody!

Emily Z in Princeton

Installations

workers were professional and friendly. very informative.

Robert V

Thank you for your support on the phone and by email. It looks like a bunch of pellets just decided they did not want to get cooked. I removed the jam as you suggested and have run it for two days straight now and everything seems to be OK. Please feel free to cancel Monday's appointment. Thanks!!

Todd B in Marlborough

Repairs / Maintenance

My pellet stove was just installed, and I wanted to let you know how pleased I was with everything - from sales to installation - and the installers were great - very professional! Thank you!

Mike R in Dudley

Installations

The company has been amazing from start to finish. We just purchased our stove this pass Feb. We saved so much on our oil bill already. I'm amazed on how warm, and clean our pellet stove has been. We look forward to many years of saving on our energy bills, warm house happy house!!

Paulette T in Worcester

Sales / Customer Service