We put your Family’s Safety First

Enchanted Fireside will install, service, and perform annual fireplace maintenance for our residential and business clients in the Worcester region to keep you warm & happy! Our Professional Technicians are certified by the National Fireplace Institute and the Chimney Safety Institute of America to meet the highest standards in the industry.

Repair and maintenance services* for hearth products include:

* These services are ONLY offered for products purchased from Enchanted Fireside.

Installation & Support

Enchanted Fireside is all about creating and maintaining safe, beautiful and efficient fireplace and stove installations. We help you navigate through the myriad of fireplace products, design elements, and accessories available on the market, to find the Enchanted combination that strikes all the right notes for you and your home. Our exclusive HearthMatch™ analysis & installation design system – developed by our team of experienced fireplace specialists – instantly identifies the best options from the industry’s leading manufacturers to meet your goals and are safely compatible with your fireplace and chimney.


Starting with measurements for size, safety and style, our fireplace specialists perform a FREE comprehensive analysis of your fireplace and create designs for your selection to meet your aesthetic, heating and safety goals. We walk with you through the process to achieve a safe, clean, and efficient installation. And, our in-house team provides quality advice on how to properly use and maintain your new “Enchanted Fireside”. If you have any additional questions or concerns with your fireplace after they leave, FREE online (24/7) and phone support (weekdays) is available at Enchanted Fireside and so you can get the answers you need, when you need them.


Whether you own a wood, pellet, gas/propane, or electric fireplace, Enchanted Fireplace can help you find the perfect insert for your home or business with our exclusive HearthMatch™ system. Complete our HearthMatch™ Fireplace Insert form and bring it in along with a picture of your fireplace for a free preliminary analysis and consultation. You can then visit our showroom to see suggested products and experience the WOW in person.


At Enchanted Fireside, we’re here to help you enhance the safety, beauty, and performance of your fireplace with our exclusive HearthMatch™ analysis for fireplace doors. Visit Enchanted Fireside with a photo of your fireplace (on your cell phone is fine!) and a few measurements (for all custom doors, we will have an Enchanted Fireside technician professionally measure the fireplace) for a free analysis and consultation. A wide variety of top-brand fireplace doors is on display at our showroom so you can experience the quality of our doors and reach out to our friendly fireplace specialists with questions.

When you’ve made the exciting decision to purchase a brand new fireplace, stove, grill, or insert, the last thing you want to think about is the hassle of delivery and installation. Luckily, Enchanted Fireside is here to make things easy!

Our team of fireplace and stove experts is fully trained, licensed, and certified to install wood, pellet and gas appliances in homes and businesses of all sizes. Because the safety and satisfaction of our customers is of the utmost importance, we guarantee safe delivery to prevent damage to your purchase and quality installation to meet all local and national safety codes.  In addition to new installations, our experienced installation team can provide replacements and chimney services to meet your needs.

At Enchanted Fireside we provide installation & delivery for the following wood, pellet, natural gas, & electric products:

*These services are offered exclusively for hearth products purchased from Enchanted Fireside.

Whether you’re a newbie or an experienced hearth professional, sometimes you could run into a situation where you need additional help. Luckily, high quality and comprehensive support is at the touch of your fingertips with Enchanted Fireside! High quality customer care is our top priority, so we’ve developed a full-service support program both online and by phone to provide additional assistance for our full suite of products and services.  With have professional hearth and retail specialists on duty to provide the answer to all of your questions – from how to extend your warranty to how to light your gas fireplace. For immediate support, give us a call to chat LIVE with a Enchanted Fireside professional or fill out our online contact form to schedule a personal consultation.

Are you a Do-It-Yourselfer looking for additional support with the installation, repair, or maintenance of your heating appliance? Trust Enchanted Fireside’s team of fireplace, stove, & hearth experts to offer fast & accurate solutions for all of your issues. Enchanted Fireside customers can receive exclusive “Element” level support for the installation, repair and maintenance of our full line of top-brand wood, gas, and pellet hearth products including indoor fireplaces, indoor stoves, outdoor grills, and inserts.

Whether you’re a first time Do-It-Yourselfer or have years of experience with fireplaces and other appliances, Enchanted Fireside is here to make the full experience of your purchase – from delivery and installation to daily use and annual maintenance – easy and enjoyable.

Enchanted Fireside is dedicated to providing the best in quality hearth products for a warm and happy home the whole family can enjoy. To guarantee the safety and longevity of your fireplace, stove, or insert, we provide”Elite” support which includes full installation support, a comprehensive in-home safety review and all applicable permits.

This full-service support program is exclusive to Enchanted Fireside and offers the highest level of support for customers with little to no knowledge of how to install & maintain their hearth product. In addition to the FREE online and phone support available to all Enchanted Fireside customers, Elite support includes additional resources to ensure your hearth product meets all state and city safety protocols.

Maintenance & Repairs

Here at Enchanted Fireside in Worcester, MA we’re dedicated to making your home warm, happy, and comfortable with our full line of high-quality stoves, fireplaces, and inserts. That’s why we provide complete in-home repair service for all of the hearth products we sell at prices you can afford. Our staff of friendly service technicians is certified by the National Fireplace Institute (NFI) and trained by our manufacturers to ensure our customers receive top-notch service with results that last. Whether your stove or fireplace is wood, gas/propane, pellet, or electric, our expert technicians have the knowledge and experience to provide a fast, affordable fix for any signs of damage or failure.

Contact us if you experience any problems with your fireplace or stove, including:

  • Not lighting
  • Flame going out
  • Low Flames
  • No or poor gas flow
  • Flames too high
  • Gas and other bad odors
  • Clicking
  • Too much soot

At Enchanted Fireside, our technicians not only provide quality installation and maintenance for hearth products, but they provide a wide range of chimney maintenance and services for residents throughout Worcester, Marlborough, Auburn, Shrewsbury, Grafton, other other areas in MA and CT. Our 20 years of solid experience as hearth professionals and commitment to quality customer care means you can trust us for top-notch service. To ensure we can provide consistent quality and meet the highest industry standards,our technicians are certified by the National Fireplace Institute (NFI) and the Chimney Safety Institute of America (CSIA)

The peace of mind that comes with a safe and functional hearth system is available with our chimney inspections and maintenance.

*These services are offered exclusively for hearth products purchased from Enchanted Fireside.

We want our clients to gain maximum value from the investment in their Enchanted Fireside product!

To schedule your Annual Maintenance appointment, please complete the form below to reserve your spot, or you may also call us directly at (508) 856-9900.