Enchanted Fireside’s top priority is to make our customers Warm & Happy.  Our Outstanding Service Department is unrivaled in New England, and is the key to our most effective advertising – “word of mouth” from our satisfied customers.  If your hearth product was purchased from Enchanted Fireside, simply call us (or use the Ask a Question section) to submit a service request.

Was your hearth product purchased elsewhere?  We are uncomfortable servicing hearth products for which we may not be able to get replacement parts or access to manufacturer’s technical support, and with unknown safety records.  So, if your hearth product was purchased elsewhere, we recommend you contact that dealer or supplier as your best option for service and support.  If that is not an option, please visit the store to discuss your specific situation, and we will do our best to provide you support.