If your fireplace, stove or insert was purchased from Enchanted Fireside after 2002, your model and serial number should be listed on your invoice, and we should be able to look it up for you from our records.  Click “Ask a Question” and we will be happy to look it up for you.  Otherwise, for fireplaces, look for a rating plate either inside the operating door or in the lower controls cavity.  On that rating plate is your model number and serial number. Wood-burning and electric fireplaces have a metal serial/model plate in the upper left side or right side of the firebox, or riveted on the smoke shield behind the screen. Gas burning fireplaces and inserts have a serial/model/rating plate in the lower cavity controls area. Gas stoves have a serial/model/rating plate attached to the back of the stove or inside the pedestal base.  Pellet units have a serial/model/rating plate attached to either the side of the stove or inside the hopper area.