How do I convert my wood-burning fireplace that has a gas log set installed back to wood?
For vented gas log sets, you need to remove the log set and grate, have the gas line capped, and install a … Read more
How can I get my hearth products serviced?
Enchanted Fireside’s top priority is to make our customers Warm & Happy. Our Outstanding Service Department is unrivaled in New England, and … Read more
How can I find the model or serial number?
If your fireplace, stove or insert was purchased from Enchanted Fireside after 2002, your model and serial number should be listed on … Read more
Are electric fireplaces expensive to operate?
In most areas it only costs two cents per hour to operate the flames and up to 22 cents per hour with … Read more
Are electric fireplaces safe?
All models are tested to UL standards and will automatically shut off in the unlikely event they overheat. They are clean burning … Read more
How hard are electric fireplaces to install?
The cabinet will need to be assembled, and the fireplace placed within the cabinet. Most electric fireplaces can be plugged in to … Read more
What powers the remote control?
Both the transmitter and receiver in most of our remote controls are powered by batteries. Some remote receivers (especially those used for … Read more
How far away from the fireplace can I be and activate the fireplace with a remote control?
The FCC in the United States regulates the distance in which a radio frequency from the hand-held transmitter can operate. In optimum … Read more
