Can I have a hand-held remote control and a wall switch?
Yes! However, there is an operational priority (Pecking order) of the various ways to turn your fireplace ON or OFF. The highest … Read more
Why should I buy a remote control?
Remote Controls are a consumer convenience. They are great for the busy lifestyles of today and will enhance the relaxing mood created … Read more
Pellet/Bio Fuel Burning
Do you sell pellets? Can wood pellets heat my home? Pellet Stoves and Pellet Inserts – Getting Started Why are pellet stoves … Read more
Which Quadra-Fire pellet stove will operate in event of a power outage
All of our pellet stoves will operate in the event of a power outage if you have generator or battery backup. The … Read more
Can I burn corn in my pellet stove?
Yes! The Advanced Energy Mt. Vernon can burn 100% corn, or sunflower seeds, or other biofuels in addition to wood pellets. In … Read more
What are pellets made of?
Wood pellets are made by compressing fine sawdust through a high-speed molding process. There are no additives; the natural binders and resins … Read more
Why are pellet stoves so popular?
They are very easy to use. Quadra-Fire pellet stoves offer automatic ignition (no matches, no starter lighter gel and no buttons to … Read more
Operation and Maintenance
- My fan kit is noisy. What can I do?
- Why am I feeling a cold draft from my fireplace?
- How do I clean the glass?
- How often do I have to clean my fireplace and vent?
- Can I operate my fireplace with the fan off?
- The mantel on my fireplace is unusually hot.
- How to start up your Quadra-Fire pellet stove after annual maintenance?
- Do you have parts?
- What Preventative Maintenance Services Do You Offer?
- How do I replace the igniter on my Quadra-Fire Mt. Vernon stove or insert?
The mantel on my fireplace is unusually hot.
Be sure that your mantel is installed so as to follow the installation instructions in maintaining required distances (”clearances”) from the fireplace … Read more
Why am I feeling a cold draft from my fireplace?
There are several possible causes of feeling cold air from a fireplace. 1) If a gas fireplace, check around the area where … Read more
